Refund policy
RETURN, REFUND AND CANCELLATION POLICY
Daily Routine Co.
Last updated: 19 September 2026
1. INTRODUCTION
1.1 This Return, Refund and Cancellation Policy ("Policy") governs all purchases made through this website and any associated sales channel operated by Daily Routine Co. ("Company", "we", "us").
1.2 By placing an Order, you ("Customer", "you") confirm that you have read and agree to this Policy, read together with our Terms of Service and Shipping & Delivery Policy.
1.3 This Policy is published in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
2. DEFINITIONS
2.1 "Order" means a confirmed purchase for which payment has been received and verified.
2.2 "Delivery Date" means the date on which the courier records the shipment as delivered.
2.3 "Fulfilment Partner" means a third-party manufacturer, supplier or warehouse that despatches products on the Company's instruction.
2.4 "Customised Product" means any product cut, trimmed, engraved or otherwise altered to a Customer's specification, including free-size and ratchet belts adjusted to length.
2.5 "Business Day" means Monday to Saturday, excluding public holidays in Gujarat, India.
3. CANCELLATION
3.1 Before despatch. An Order may be cancelled at no cost at any time before despatch. Requests must quote the Order number.
3.2 After despatch. Once an Order has been handed to the courier, whether by the Company or a Fulfilment Partner, cancellation is not possible. The Customer may instead raise a return request under Clause 4.
3.3 Automatic cancellation. Orders for which payment is not received and verified within twenty-four (24) hours stand cancelled automatically.
3.4 Cancellation by the Company. The Company may cancel any Order, in whole or in part, where: (a) the product is unavailable at the Fulfilment Partner; (b) payment is unverified, reversed or suspected fraudulent; (c) the delivery location is unserviceable; (d) the product was listed at a manifestly incorrect price or description; or (e) the Customer has engaged in conduct described in Clause 11. Any amount received shall be refunded in full.
3.5 Refused delivery. Refusal to accept a delivered shipment does not constitute cancellation. Forward and return freight actually incurred shall be deducted from any refund.
4. ELIGIBILITY FOR RETURN
4.1 A return request must be raised within three (3) days of the Delivery Date.
4.2 Following approval, the product must be despatched within five (5) days to the return address supplied by the Company in writing at the time of approval.
4.3 Products returned to any other address, including any address appearing on the original shipment or its documentation, shall not be treated as a valid return and no refund shall be payable.
4.4 The product must be received unused, unworn, unwashed, free from odour and free from damage occurring after delivery, and with all original packaging, tags, inserts and accessories.
4.5 Every return is subject to inspection. A product failing inspection is returned to the Customer at the Customer's cost, and no refund is payable.
5. NON-RETURNABLE PRODUCTS
5.1 The following are not eligible for return, exchange or refund, save where Clause 6 applies:
(a) Customised Products, including belts cut or trimmed to size, which cannot be restored to resalable condition;
(b) products showing evidence of use or wear;
(c) products returned without original packaging, tags or accessories;
(d) products damaged through misuse, negligence or improper storage;
(e) products purchased under clearance, flash sale or final-sale designation, where stated at the time of purchase;
(f) promotional items, free gifts, and individual components of a bundle returned separately.
6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
6.1 Where a product is received damaged, defective or materially different from the product ordered, the Customer shall notify the Company within twenty-four (24) hours of the Delivery Date.
6.2 The notification must include clear photographs of the product showing the defect, photographs of the outer packaging and shipping label, and an unboxing video where available.
6.3 These evidentiary requirements exist because courier partners and Fulfilment Partners require documentary proof to process transit-damage claims.
6.4 Where a claim is verified, the Company shall, at its discretion, replace the product at no cost or refund the amount paid in full, including original shipping charges. Return freight in such cases is borne by the Company.
7. RAISING A REQUEST
7.1 Requests may be raised only through:
WhatsApp: +91 92743 49506
Email: dailyroutineco.in@gmail.com
7.2 Every request must state the Order number and the reason for return, and include photographs of the product.
7.3 Requests are acknowledged between 10:00 and 20:00 IST, ordinarily within four (4) hours.
8. REFUNDS
8.1 Refunds are processed within seven (7) Business Days of the returned product passing inspection under Clause 4.5.
8.2 Refunds are issued to the original payment instrument only. Where payment was made by UPI, the refund is credited to the same UPI identifier or linked bank account. Refunds to alternative accounts are not permitted.
8.3 Credit timelines after processing are governed by the Customer's bank or payment service provider and are outside the Company's control.
8.4 The following are not refundable: (a) original shipping and handling charges, except under Clause 6; (b) the value of any discount or promotional code applied, which stands forfeited; (c) freight incurred where free shipping was applied and the qualifying threshold is no longer met after return.
9. EXCHANGES
9.1 One size exchange is permitted per Order, within the period at Clause 4.1, subject to availability at the Fulfilment Partner.
9.2 Exchange freight is borne by the Customer, save where the Company despatched an incorrect product.
9.3 Customised Products are not eligible for exchange.
10. PRODUCT VARIATION
10.1 Handcrafted products exhibit natural variation in grain, colour, texture and finish. Such variation is inherent to the material, is not a defect, and is not grounds for return.
10.2 Product photographs are representative. Colour reproduction varies with device display settings.
11. MISUSE OF THIS POLICY
11.1 The Company may decline service, refuse return requests or restrict future Orders where a Customer demonstrates a pattern of excessive returns, repeated refused deliveries, or claims found to be false or fraudulent.
12. AMENDMENT
12.1 The Company may amend this Policy at any time. The version in force when an Order is placed governs that Order.
13. GRIEVANCE REDRESSAL
Grievance Officer: Vansh Patwari
Email: dailyroutineco.in@gmail.com
WhatsApp: +91 92743 49506
Acknowledgement: within forty-eight (48) hours
Resolution: within one (1) month
14. GOVERNING LAW
14.1 This Policy is governed by the laws of India, subject to the exclusive jurisdiction of the courts at Gujarat, India.