Shipping policy
SHIPPING AND DELIVERY POLICY
Daily Routine Co.
Last updated: 19 September 2026
1. SCOPE
1.1 This Shipping and Delivery Policy ("Policy") governs the despatch and delivery of all Orders placed through this website.
1.2 This Policy forms part of our Terms of Service and is to be read with our Return, Refund and Cancellation Policy.
2. FULFILMENT MODEL
2.1 Products are sourced from third-party manufacturers and fulfilment partners in India. Depending on the product, an Order may be despatched by the Company or directly by a Fulfilment Partner.
2.2 Where an Order is despatched directly by a Fulfilment Partner, the outer packaging or enclosed documentation may bear the name of that partner. This does not affect the Customer's contract with the Company, which remains the seller of record and remains responsible for the Order.
2.3 Where an Order contains products held by different Fulfilment Partners, the Order may be despatched in more than one shipment, arriving on different dates, at no additional cost to the Customer.
3. SERVICEABLE AREAS
3.1 The Company delivers across India.
3.2 Delivery to certain pin codes may be restricted by courier network coverage. Where a location is found unserviceable after an Order is placed, the Order is cancelled and refunded in full.
3.3 International shipping is not offered at present.
4. ORDER PROCESSING
4.1 Orders are confirmed upon verification of payment, ordinarily within two (2) to four (4) hours between 10:00 and 20:00 IST.
4.2 Orders placed after 20:00 IST, on Sundays or on public holidays are processed on the next working day.
4.3 Processing time is separate from, and additional to, transit time.
5. DELIVERY TIMELINES
5.1 Estimated delivery is seven (7) to fourteen (14) days from Order confirmation for most serviceable locations in India.
5.2 Timelines are estimates and not guarantees. Delivery may take longer to remote locations, during festival periods, or in adverse conditions.
5.3 Where a product is despatched directly by a Fulfilment Partner, the timeline stated on that product page applies.
6. AVAILABILITY
6.1 Availability shown on the website is indicative. Where a product is found unavailable at the Fulfilment Partner after Order confirmation, the Company shall notify the Customer within two (2) Business Days and shall, at the Customer's election, substitute, delay, or cancel and refund the Order in full.
7. SHIPPING CHARGES
7.1 Applicable charges are displayed at checkout before payment is completed.
7.2 Free-shipping thresholds, where offered, apply only to Orders meeting the stated value at the time of purchase.
7.3 Shipping charges are non-refundable except where Clause 6 of the Return, Refund and Cancellation Policy applies.
8. TRACKING
8.1 A tracking reference is issued by email upon despatch.
8.2 Tracking information is generated and maintained by the courier partner. Delay in tracking updates does not by itself indicate loss of a shipment.
8.3 Where tracking shows no movement for forty-eight (48) hours, the Customer may contact the Company, which shall raise the matter with the courier partner.
9. ADDRESS ACCURACY AND DELIVERY ATTEMPTS
9.1 The Customer is responsible for supplying a complete and accurate delivery address, including pin code, and a reachable contact number.
9.2 Courier partners ordinarily attempt delivery up to three (3) times. Where all attempts fail, the shipment is returned to origin.
9.3 Shipments returned due to an incorrect address, an unreachable contact number, or refusal to accept delivery may be re-despatched at the Customer's cost. Freight actually incurred shall be deducted from any refund.
10. RISK AND TITLE
10.1 Risk in the products passes to the Customer upon delivery to the address supplied.
10.2 Where a shipment is recorded as delivered by the courier partner, the Company's delivery obligation is discharged.
11. SHIPMENTS LOST IN TRANSIT
11.1 A shipment is treated as lost where the courier partner confirms non-delivery following investigation.
11.2 Investigation timelines are set by the courier partner and are ordinarily completed within seven (7) to ten (10) Business Days.
11.3 Once confirmed, the Company shall, at its discretion, re-despatch the products or refund the amount paid in full.
12. DAMAGED SHIPMENTS
12.1 Where outer packaging shows visible damage or tampering at delivery, the Customer is advised to refuse acceptance and notify the Company immediately.
12.2 Transit-damage claims are governed by Clause 6 of the Return, Refund and Cancellation Policy.
13. FORCE MAJEURE
13.1 The Company is not liable for delay or failure of delivery caused by events beyond its reasonable control, including natural disaster, epidemic, strike, civil unrest, governmental restriction, fulfilment partner failure or courier network failure.
14. CONTACT
WhatsApp: +91 92743 49506
Email: dailyroutineco.in@gmail.com
Hours: 10:00 to 20:00 IST, Monday to Saturday